FAQs

Orders are processed within 1–2 business days (Monday
to Saturday, excluding holidays).

Orders placed before 1:00 PM IST are processed the
same business day.
Orders placed after 1:00 PM IST are processed the next business day.

Once shipped, delivery typically takes 3–5 business days,
depending on your location and courier service.

Yes! We offer FREE shipping on all orders within India.

No. Currently, we ship only within India.

We work with trusted logistics partners, including:

• Amazon Shipping Surface
• Blue Dart
• CargoX
• Delhivery
• DTDC
• Ecom
• Ekart
• India Post

Once your order is shipped, you’ll receive an email with a tracking number.
Tracking becomes active within 24 hours on the courier’s website.

If your order is lost or arrives damaged, contact us immediately at support@decorandtoys.com

We will resolve the issue promptly with a replacement or refund.

You can request a return within 7 days of receiving your item, provided:

• The item is unused
• In original condition & packaging
• With tags and labels intact
• Proof of purchase is available

The following items cannot be returned:

• Gift cards
• Downloadable software
• Health & personal care items
• Perishable goods (food, flowers, magazines, etc.)
• Customized or personalized items
• Items marked Final Sale

Email us at support@decorandtoys.com within 7 days with:

• Order number
• Item name(s)
• Reason for return

Our support team will guide you through the process.

Customers are responsible for return shipping costs.
Shipping charges are non-refundable unless the item is damaged or
incorrect.

Return Address:
Decor & Toys
47B, Krishnan Street,
Pillaiyarpalayam,
Kanchipuram – 631501
Tamil Nadu, India

• Refunds are processed within 5–10 business days after approval
• Amount is credited to your original payment method
• Bank processing time may vary

We accept returns for both defective and non-defective products. If you need to exchange it for the same item, please contact us at support@decorandtoys.com.

No. We do not charge any restocking fees.

Please email support@decorandtoys.com immediately with:

• Order details
• Description of the issue
• Clear photos (recommended)

In such cases, we cover return shipping and offer a replacement or full refund.

Contact & Support

If you have any questions, feel free to reach out:

Email:
support@decorandtoys.com

Address:
Decor & Toys
47B, Krishnan Street,
Pillaiyarpalayam,
Kanchipuram – 631501
Tamil Nadu, India

Most electronic gadgets include a manufacturer’s or seller’s warranty. The warranty duration is clearly mentioned on the product page.

The warranty covers manufacturing defects only, as per the manufacturer’s or seller’s policy.

Warranty does not cover:

• Physical damage after delivery
• Damage due to misuse, accidents, or improper handling
• Normal wear and tear (cables, batteries, accessories)
• Unauthorized repairs or modifications

Decorative items do not carry a warranty, unless explicitly stated on the product page.

Yes. Customers must retain the original purchase invoice to raise any warranty claim.