Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, you’ll find answers to common questions about shopping for toys, electronics gadgets, and decorative items at Decor & Toys.
For further help, contact us at support@decorandtoys.com or call +91-7010488647.
1️⃣ Ordering & Payment
Q1: How do I place an order on Decor & Toys?
👉 Browse our website, add products (toys, gadgets, or decor) to your cart, and proceed to checkout. Choose your payment method and confirm. A confirmation email will be sent.
Q2: What payment methods do you accept?
✅ Credit/Debit Cards (Visa, Mastercard, RuPay)
✅ UPI (Google Pay, PhonePe, Paytm, etc.)
✅ Net Banking
✅ Wallets
Q3: Can I modify or cancel my order after placing it?
👉 Orders can be modified/canceled before shipment. Once shipped, cancellations are not allowed. You may request a return after delivery (based on return policy).
Q4: How do I apply a discount or promo code?
👉 Enter your promo code at checkout. If valid, the discount will reflect before payment.
2️⃣ Shipping & Delivery
Q5: What are your delivery charges?
👉 We offer free standard shipping across India on most orders.
Q6: How long does delivery take?
👉 Orders are usually delivered in 2–10 business days, depending on location. During festivals or peak sales, delivery times may vary.
Q7: How can I track my order?
👉 Once shipped, you’ll get a tracking link via email/SMS. You can also check status under “Order Tracking” on our website.
Q8: Do you ship internationally?
👉 Currently, we deliver only within India. International shipping will be introduced soon.
3️⃣ Returns & Refunds
Q9: What is your return policy?
👉 We accept returns for defective, damaged, or incorrect products within 7 days of delivery. Items must be unused, in original packaging, and with all tags/accessories.
Q10: How do I request a return or replacement?
👉 Email support@decorandtoys.com or call +91-7010488647 with your order ID. Our team will guide you through the process.
Q11: How long does it take to process a refund?
👉 Refunds are processed within 7–10 business days after the returned item is received and inspected.
Q12: Can I exchange a product instead of returning it?
👉 Currently, we do not provide direct exchanges. If you get a damaged/incorrect item, please request a return for refund, then place a new order.
4️⃣ Products & Quality
Q13: Are your toys safe for children?
👉 Yes ✅ All toys are made from non-toxic, child-safe materials and comply with Indian toy safety standards. We recommend checking the age guidelines on each product before purchase.
Q14: Do your electronic gadgets come with warranty?
👉 Yes ✅ Most gadgets include a manufacturer or seller warranty, mentioned in the product description. Please retain invoices for warranty claims.
Q15: Are your decorative items durable?
👉 Yes ✅ Our decor items are carefully selected for quality, finish, and durability. Care instructions are provided with certain products to ensure long-lasting use.
Q16: Do you offer customization or bulk orders?
👉 Yes! We provide personalized gifts, corporate orders, and bulk purchase options for toys, gadgets, and decor. Contact us for details.
5️⃣ Account & Support
Q17: Do I need an account to place an order?
👉 No. You can checkout as a guest. But creating an account lets you track orders, save Wishlist, and access special offers.
Q18: How can I contact customer support?
📧 Email: support@decorandtoys.com
📞 Phone/WhatsApp: +91-7010488647
🕒 Hours: Mon – Sat, 10 AM – 7 PM
✅ Legal Compliance Note:
- Returns apply only to defective, damaged, or incorrect products.
- Gadgets warranty is as per manufacturer/seller policy.
- Toy safety is ensured but parents should supervise children as per age guidelines.
- Decor products may vary slightly in color/design due to photography and lighting.